SHOPPING INFORMATION

How do I place an order?

  • When you are on our website mokam.org, look at the top of the page, just below the logo, you will see all the categories listed.
  • Select any category of your preference and choose product that you want to place order for.
  • Choose quantity and click on Add to Cart button. You will be automatically redirected to the Cart page. If you wish to add more to your cart, click on Continue Shopping button on top of the Cart table.
  • Once done, scroll down and click on PROCEED TO CHECKOUT button. Before you click on the button, use any coupon code, if you have, and click on APPLY COUPON button.
  • Now, when you are on Checkout page, you need to fill up all the details and finally click on PLACE ORDER button. Once clicked, you’ll be redirected to PayPal Payment Gateway to securely make your payment.
  • Once paid successfully, you’ll receive an order confirmation mail to your registered email. If you do not receive mail, don’t forget to check SPAM folder too. If you do not receive confirmation mail in 3 hours after placing the order, contact us from your registered email address. We will look out into the issue.

How will my order be delivered to me?

Your order will be packed in a normal yet highly secured bubble wrapped packing envelope / box, whichever applicable, and the order will be delivered at your doorstep by our professional courier partner.

How long will my order take to arrive?

Depending on where you live, your order (or part of your order) may take 2-8 weeks to arrive at your doorsteps. For more on this, please check Shipping & Delivery page.

What are the Shipping & Delivery charges for orders from your shop?

Zero. No matter what you order, we will ship it for FREE. For each order, you’ll enjoy 100% FREE SHIPPING anywhere in India. Not only that, we also offer FREE INSURANCE on every order you place. Please check Shipping & Delivery page for more.

Can I expect delivery on all days of the week?

You can expect delivery of your order on Monday-Friday, excluding national and state holidays.

What exactly happens after ordering?

Once you place order, we almost immediately start processing the order (except you mention a 12 hours window time to hold your order from final processing).

We will ship the product in 12-24 hours (except Sundays and Holidays) following the stock availability email sent to you.

You’ll receive the product in 2-8 weeks depending on your location.

Do I receive an invoice for my order?

Yes. Once you place an order and have made payment successfully, an invoice will be generated automatically by the system and mailed to your registered email address. Also, you can download the same invoice in PDF format from your My Accounts area.

Do you ship all over the world?

At present, no. We currently ship only to United States, United Kingdom, Spain, France, Israel, Netherlands, Germany, Italy, Belgium, Australia and Ireland.

PAYMENT INFORMATION

Do you offer Cash on Delivery (COD)?

No. We do not offer Cash on Delivery (COD).

Do you have alternative payment other than PayPal, because I do not have account with PayPal?

You do not need an account at PayPal to pay. You can pay using your credit card via PayPal. Your transaction is 100% secure with PayPal. Your transaction will be done through SSL-encrypted payment gateway, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How will I know if an order is placed successfully?

Once your order is successfully placed, you will receive a confirmation over email. This mail will have all the details related to your order.

I tried placing order using my credit card but it isn’t working. Can you help me place an order?

For any reason, if you face any difficult in processing payment, please do let us know. However, we have only one mode of payment and that is PayPal as PayPal is the most secure third-party payment processor.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

  • Please check your bank/credit card account at the first place in order to ensure if your account has been debited.
  • If your account has been debited after a payment failure, banks normally roll it back within 7 business days.
  • The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

What payment methods do you accept?

We accept payments via Visa or MasterCard.
We do not offer COD. For more details, check our secure payment policy section.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: 
Information passed on to payment gateway is accurate i.e. account details, billing address, password. Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@mokam.org for any clarification.